Terms & Conditions

Last Updated: 11/2025

Welcome to Keystone Identity. By accessing this website or engaging our branding and design services, you agree to the Terms & Conditions outlined below. If you do not agree with any part of these terms, please discontinue use of the website immediately.

---

1. Acceptance of Terms

By using our website or hiring Keystone Identity for any creative services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
These Terms apply to all visitors, clients, and users of our services worldwide.

---

2. Use of Services

A. Design & Branding Services

Keystone Identity provides brand identity, logo design, strategy, and related creative services.
By engaging our services, you agree to:

• Provide accurate information throughout the project

• Respond in a timely manner to maintain workflow

• Follow agreed scopes, timelines, and revision structures

B. Communication

By working with us, you consent to receive emails and project-related communications regarding:

• Design progress

• File delivery

• Approvals and revisions

• Billing and administrative updates

You may opt out of non-essential marketing communications at any time.

---

3. Global Access & International Clients

Keystone Identity collaborates with clients across the world. Our workflows, communication systems, and project standards are built to support businesses in multiple time zones.

Project acceptance depends on:

• Scope and complexity

• Timeline and availability

• Payment compatibility

• Legal or brand compliance requirements

All clients — global or U.S.-based — receive the same level of professionalism, clarity, and service quality.

---

4. Intellectual Property

A. Ownership

All creative work (logos, brand assets, illustrations, sketches, concepts, and design files) remains the intellectual property of Keystone Identity until full payment is received.

Upon full payment:

• The client receives full commercial rights to the final approved design.

• All unused concepts, drafts, and explorations remain the property of Keystone Identity.

B. Portfolio Rights

Keystone Identity retains the right to display the completed project in:

• Case studies

• Portfolio materials

• Website galleries

• Presentations

• Marketing and social media content

Unless otherwise agreed in writing, showcasing rights are permanently granted to Keystone Identity.

---

5. Payments & Fees

A. Fees

Project pricing is specified in the official proposal or quotation.
Work begins only after the required deposit or full payment is received.

B. Payment Methods

We accept globally friendly payment methods including:

• PayPal

• Payoneer

• International wire transfers

C. Refunds

Due to the custom nature of branding work:

• Refunds are not provided once the design process has begun

• Refund requests before project start are subject to review and approval

• Deposits are non-refundable

Refunds are not granted for change of mind, preference, or lack of communication from the client.

---

6. Confidentiality

A. Project Information

Keystone Identity treats all client materials, business details, and project information as confidential. We will not disclose proprietary information to third parties without consent.

B. Client Responsibility

Clients are responsible for safeguarding their login details, documents, and communication channels associated with the project.

---

7. Limitation of Liability

Keystone Identity is not liable for:

• Indirect, incidental, or consequential damages

• Loss of revenue, brand position, or business opportunities

• Errors caused by misuse or alteration of provided design files

• Third-party printing or production issues

• Platform limitations (website builders, social media platforms, etc.)

Our total liability is limited to the amount paid for the specific project.

---

8. Modifications to Terms

Keystone Identity may update or modify these Terms & Conditions at any time.
The most current version will always be available on our website. Continued use of our services signifies acceptance of the updated terms.

---

9. Contact Information

For questions or concerns regarding these Terms:

Email: hello@keystoneidentity.com
Website: www.keystoneidentity.com